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How To Enjoy the Virtual Festival

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How To Enjoy This Year’s Festival

The 56th Chicago International Film Festival is a bit different than you may have experienced in the past. This year, we are combining streaming on-demand and appointment screenings and an in-person drive-in theatre experience along with virtual filmmaker Q&As and a completely online Industry Days. We are dedicated to providing a safe and rewarding experience for all of our patrons and our staff.

The detailed instructions below will assist you in getting the most out of your virtual Festival experience. If you have additional questions, you can visit our Frequently Asked Questions page or contact our technical support at:

Festival Support: 312.332.3456 (FILM)

techsupport@chicagofilmfestival.com

Sept 23 – Oct 13: Mon-Fri 10am–6pm
Oct 14 – 25 (Festival): Mon-Sun 10am–10pm

Download our “How To Festival” Quick Guide

How to Make Purchases

Download the How-To Instructions

A Membership is the best way to take advantage of what Cinema Chicago has to offer, including discounts on festival passes and tickets, as well as year-round members-only screenings and other perks.

  1. Visit https://www.chicagofilmfestival.com/donate/membership/
  2. Click the red “Buy Now” button on your preferred Membership type
  3. The Elevent ticketing portal will appear. Select “Add to Cart.
  4. Review your selection and click “Checkout.
  5. An option appears: Donate to Cinema/Chicago. You may donate or select “Not Today” and continue with purchase.
  6. Log-in to your Elevent account, or register for an account if you have not done so already.
  7. Fill out your billing information and click “Complete Purchase.”
  8. Once the transaction is complete, you will receive an email confirmation (with confirmation number). Please save for your records.

A Membership is the best way to take advantage of what Cinema Chicago has to offer, including discounts on festival passes and tickets, as well as year-round members-only screenings and other perks.

  1. Visit https://www.chicagofilmfestival.com/donate/membership/
  2. Click the red “Buy Now” button on your preferred Membership type
  3. The Elevent ticketing portal will appear. Select “Add to Cart.
  4. Review your selection and click “Checkout.
  5. An option appears: Donate to Cinema/Chicago. You may donate or select “Not Today” and continue with purchase.
  6. Log-in to your Elevent account, or register for an account if you have not done so already.
  7. Fill out your billing information and click “Complete Purchase.”
  8. Once the transaction is complete, you will receive an email confirmation (with confirmation number). Please save for your records.

Passes provide a packaged experience for the 56th Chicago International Film Festival. Choose between 10-ticket and 20-ticket options for regular, virtual screenings. Passes are not valid for Opening Night, Gala/Special Presentations, Centerpiece, Tributes, Special Events, or Closing Night.

  1. Visit https://www.chicagofilmfestival.com/festival/tickets/
  2. Click the red “Buy Passes” button on your preferred pass type (Members, locate the “Member Passes” section)
  3. The Elevent ticketing portal will appear. Select “Add to Cart.”
  4. Review your selection and click “Checkout.”
  5. An option appears: Donate to Cinema/Chicago. You may donate or select “Not Today” and continue with purchase.
  6. Log-in to your Elevent account (for members, this will link your pass purchase to your membership on file), or register for an account if you have not done so already.
  7. Fill out your billing information and click “Complete Purchase.”
  8. Once the transaction is complete, you will receive an email confirmation (with confirmation number). Please save for your records.

Passes provide a packaged experience for the 56th Chicago International Film Festival. Choose between 10-ticket and 20-ticket options for regular, virtual screenings. Passes are not valid for Opening Night, Gala/Special Presentations, Centerpiece, Tributes, Special Events, or Closing Night.

  1. Visit https://www.chicagofilmfestival.com/festival/tickets/
  2. Click the red “Buy Passes” button on your preferred pass type (Members, locate the “Member Passes” section)
  3. The Elevent ticketing portal will appear. Select “Add to Cart.”
  4. Review your selection and click “Checkout.”
  5. An option appears: Donate to Cinema/Chicago. You may donate or select “Not Today” and continue with purchase.
  6. Log-in to your Elevent account (for members, this will link your pass purchase to your membership on file), or register for an account if you have not done so already.
  7. Fill out your billing information and click “Complete Purchase.”
  8. Once the transaction is complete, you will receive an email confirmation (with confirmation number). Please save for your records.

Beginning with Member Pre-sale on September 23rd and Early Pass Redemption on September 25th, passholders will have the ability to redeem tickets to regular, virtual screenings.

  1. Visit https://www.chicagofilmfestival.com/festival/tickets/
  2. Under the Single Virtual Tickets section, click the red “Films and Events” List button.
  3. Browse the list of films until you find your preferred selection. Click on the film image or film title.
  4. On the individual film page, click the red “Get Tickets” button.
  5. A ticket window will appear. In the top-right corner, log-in using the credentials created during your pass purchase.
  6. A message will appear: “You have packages that are eligible to be used for this event. Click here to begin fulfilling your package.” Follow these instructions.
  7. You will be directed to a fulfillment selection page, and should see your pass type listed. Click “Fulfill Package.”
  8. Add 1 ticket (virtual admission) to your order and select “Add to Cart”. You can repeat Steps 3-8 until you have fulfilled your entire package. Review your selections and click “Continue to Checkout.”
  9. An option appears: Donate to Cinema/Chicago. You may donate or select “Not Today” and continue with purchase.
  10. Select “Complete Fulfillment Purchase.”
  11. Once the transaction is complete, you will receive an email confirmation (with confirmation number). Please save for your records.

OR

  1. Visit https://www.goelevent.com/ and log-in using the credentials created during your pass purchase.
  2. You will be directed to a fulfillment selection page, and should see your pass type listed. Click “Fulfill Package.”
  3. Film selections will appear as individual events. Select “Get Tickets” on your preferred selection.
  4. This will bring up the selected screening. Add 1 ticket (virtual admission) to your order and select “Add to Cart”. You can repeat Step 3 until you have fulfilled your entire package. Review your selections and click “Checkout.”
  5. Select “Complete Fulfillment Purchase.”
  6. Once the transaction is complete, you will receive an email confirmation (with confirmation number). Please save for your records.

Beginning on September 28th, you will have the option to purchase individual tickets.

  1. Visit https://www.chicagofilmfestival.com/festival/tickets/
  2. Click the red “Buy Tickets” button.
  3. Select “Add to Cart” on all of your preferred film selections.
  4. Review your selection and click “Checkout.
  5. An option appears: Donate to Cinema/Chicago. You may donate or select “Not Today” and continue with purchase.
  6. Log-in to your Elevent account, or register for an account if you have not done so already.
  7. Fill out your billing information and click “Complete Purchase.”
  8. Once the transaction is complete, you will receive an email confirmation (with confirmation number). Please save for your records.
Tickets & Passes

Watching Streaming Films & Events

Our streaming films will be able to watch on your computer, tablet, or TV. Most films are available to watch during the Festival dates (October 14-25). After pressing Play to begin your watch experience, you will have 48 hours to finish watching that title. However, be sure to check the details on individual film pages, as some films may have additional restrictions.

Some special films will only be available as “appointment viewing,” meaning they will only be available on a particular date and time with a very limited watch window.

Explore the full Festival film list

Explore Festival film competitions & programs

Streaming Films will be accessible via our virtual streaming portal.

For Laptops/Desktops/Phones/Tablets:

  1. We will send an email with a link to the viewing platform an hour before the scheduled showtime. If the virtual event is already available for viewing, you will be presented with a link on the order confirmation screen immediately after purchase to start watching. If you have trouble receiving this email before the scheduled showtime, please contact us.
  2. In the email, click “View on Chicago International Film Festival”
  3. You will be taken to the virtual streaming portal. Select “Play Now” and enjoy the show!

For TVs:

Download our dedicated “Chicago International Film Festival” app for Roku or AppleTV (Gen 4 and above)

In your browser, navigate to watch.chicagofilmfestival.com

System Requirements:
PCs running Windows 7+
[Browsers: Google Chrome, Firefox, Microsoft Edge, Opera]
Intel-based Macs running macOS 10.12+
[Browsers: Google Chrome, Firefox, Safari, Opera]

In your browser, navigate to watch.chicagofilmfestival.com

System Requirements:
Android: use Chrome on Android 6.0 or later
iPhone/iPad: use Safari on iOS 11.2 or later [screen mirroring is not supported, set to OFF]

Setting Up Your Roku Streaming Stick+

Setting up your Roku Streaming Stick+ will give you the ability to stream your films from the 56th Chicago International Film Festival. Set up can be accomplished in a few easy steps!

Before set up, in each Roku Streaming Stick+ box, you should have the following items:

  • 1 Roku Streaming Stick+ (4k HDMI)
  • 1 Roku remote with voice control (with 2 AAA batteries)
  • 1 USB power cable with long-range wireless receiver
  • 1 Power Adapter and extender cable

STEP 1

Plug your Roku Streaming Stick+ into one of your television’s HDMI slots. Connect the USB included with your device into one end of the Streaming Stick+, and the other end either into your television’s USB slot or into the power adapter included with your Roku device. Then set your television source/input to the Streaming Stick+’s corresponding HDMI slot.

STEP 2

Let’s establish your wireless connection. Using the Roku Voice Remote, choose the network you would like to connect your device to (we recommend the network with the strongest internet connection to maximize the resolution, stream quality, and functionality of your Roku Streaming Stick+.)

Enter the network password and Roku will run the connection. If you see three green checks on the screen, your Roku device is now connected to the internet.

STEP 3

Creating your Roku account is required to move forward. Follow the on screen steps to create your Roku account. You will need to verify the account through the email address you entered during the account creation process. Once you press the link emailed to you from Roku, your account will be all set!

STEP 4

To stream the films you purchased tickets for, you’ll need to download our festival channel from the Roku Channel Store.

You can add Roku channels on the Roku device homepage, from your Roku app, or from your Roku account online. Find ADD CHANNELS and search “CHICAGO INTERNATIONAL FILM FESTIVAL.” Navigate to the channel icon and press ADD CHANNEL. The Chicago International Film Festival channel will be added to Roku devices listed under your account.

Once installed, all you need is the 9-digit voucher code which will be emailed to you prior to the event’s screening. Enter this code on The Chicago International Film Festival Roku Channel and you will be able to stream the event!

At this point, you are all set and ready to enjoy the festival’s programming!

JUST NEED TO INSTALL THE FESTIVAL CHANNEL TO YOUR ROKU DEVICE?

To stream films you purchased tickets for, just go to the Roku Channel Store and search: CHICAGO INTL FILM FESTIVAL.

Navigate to the icon with our logo and press ADD CHANNEL. Once installed, you just need to open up the channel on your device and enter the 9-digit voucher code sent to your email address sent by us! Press SUBMIT and your film will begin streaming to your television!

 

EXTRAS

You can control your Roku device from your smartphone! Just download the Roku mobile app and follow the instructions to pair with your device. Once set up, you can:

  • Use it as a convenient second remote
  • Search with your voice or mobile keyboard
  • Enjoy private listening with connected headphones
  • Stream free TV on The Roku Channel anytime, anywhere
  • Cast videos, music, and photos to your TV

Your Roku device is also compatible with Alexa and Google Assistant!

 

TROUBLESHOOTING

In the event that you encounter issues with your Roku device or have questions about your device, here are some quick tips and FAQ  to help you navigate through the troubleshooting steps: https://support.roku.com/category/115001360548

Here is a quick installation video to set up your Roku Streaming Stick+

Airplay video from your iPhone, iPad, and iPod Touch

  1. Connect your iOS device to the same Wi-Fi network as your Apple TV or AirPlay 2-compatible smart TV.
  2. Find the video that you want to AirPlay.
  3. Tap Apple Airplay icon. In some third-party apps, you might need to tap a different icon first. In the Photos app, tap Apple upload icon, then tap Apple Airplay icon
  4. Choose your Apple TV or AirPlay 2-compatible smart TV.

To stop streaming, tap Apple Airplay icon in the app that you’re streaming from, then tap your iPhone, iPad, or iPod touch from the list.

 

Airplay video from your Mac

  1. Connect your Mac to the same Wi-Fi network as your Apple TV or AirPlay 2-compatible smart TV.
  2. On your Mac, open the app or website that you want to stream video from.
  3. In the video playback controls, click Apple Airplay icon.
  4. Select your Apple TV or smart TV.

Ensure that mirror screen is disabled as it will cause the stream to be disrupted/unable to play on your television.

Drive-In Screenings

This year, the Chicago International Film Festival is presenting a select number of films at our special drive-in cinema, ChiTown Movies, at 2343 S Throop St, Chicago, IL 60608

You can learn all about our drive-in screenings and schedule on our Drive-in Films page.

Visit the Drive-in Films page.

Still have questions? Visit our Frequently Asked Questions page.