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Streaming Films How To Guide

How To Stream Films with Cinema/Chicago

Quick Instructions

  1. Go to your desired the film’s event page. View the events calendar…
  2. Click the red “CLAIM MEMBER TICKET” button and follow instructions.
  3. Log in or register your account with the email address associated with your membership.
  4. You will receive a confirmation email upon successful registration.
  5. One hour before the film’s start time, you will receive a link to enter the “virtual theater.”
  6. Please claim your ticket early as tickets are limited to “virtual theater” capacity.

Need more help?

For Membership inquiries, please email us at membership@chicagofilmfestival.com

For technical issues, contact us at membersupport@chicagofilmfestival.com

Not a Member? Join now!

Download the Membership How-To Guide

A Membership is the best way to take advantage of what Cinema Chicago has to offer, including discounts on festival passes and tickets, as well as year-round members-only screenings and other perks.

  1. Visit https://www.chicagofilmfestival.com/donate/membership/
  2. Click the red “Buy Now” button on your preferred Membership type
  3. The Elevent ticketing portal will appear. Select “Add to Cart.
  4. Review your selection and click “Checkout.
  5. An option appears: Donate to Cinema/Chicago. You may donate or select “Not Today” and continue with purchase.
  6. Log-in to your Elevent account, or register for an account if you have not done so already.
  7. Fill out your billing information and click “Complete Purchase.”
  8. Once the transaction is complete, you will receive an email confirmation (with confirmation number). Please save for your records.

A Membership is the best way to take advantage of what Cinema Chicago has to offer, including discounts on festival passes and tickets, as well as year-round members-only screenings and other perks.

  1. Visit https://www.chicagofilmfestival.com/donate/membership/
  2. Click the red “Buy Now” button on your preferred Membership type
  3. The Elevent ticketing portal will appear. Select “Add to Cart.
  4. Review your selection and click “Checkout.
  5. An option appears: Donate to Cinema/Chicago. You may donate or select “Not Today” and continue with purchase.
  6. Log-in to your Elevent account, or register for an account if you have not done so already.
  7. Fill out your billing information and click “Complete Purchase.”
  8. Once the transaction is complete, you will receive an email confirmation (with confirmation number). Please save for your records.
Tickets & Passes

Watching Streaming Films & Events

You can watch our streaming film screenings on your computer, tablet, or TV.

Download the How To Watch Guide

Streaming Films will be accessible via our virtual streaming portal.

For Laptops/Desktops/Phones/Tablets:

  1. We will send an email with a link to the viewing platform an hour before the scheduled showtime. If the virtual event is already available for viewing, you will be presented with a link on the order confirmation screen immediately after purchase to start watching. If you have trouble receiving this email before the scheduled showtime, please contact us.
  2. In the email, click “View on Chicago International Film Festival”
  3. You will be taken to the virtual streaming portal. Select “Play Now” and enjoy the show!

For TVs:

Download our dedicated “Chicago International Film Festival” app for Roku or AppleTV (Gen 4 and above)

In your browser, navigate to watch.chicagofilmfestival.com

System Requirements:
PCs running Windows 7+
[Browsers: Google Chrome, Firefox, Microsoft Edge, Opera]
Intel-based Macs running macOS 10.12+
[Browsers: Google Chrome, Firefox, Safari, Opera]

In your browser, navigate to watch.chicagofilmfestival.com

System Requirements:
Android: use Chrome on Android 6.0 or later
iPhone/iPad: use Safari on iOS 11.2 or later [screen mirroring is not supported, set to OFF]

Setting Up Your Roku Streaming Stick+

Setting up your Roku Streaming Stick+ will give you the ability to stream your films from the 56th Chicago International Film Festival. Set up can be accomplished in a few easy steps!

Before set up, in each Roku Streaming Stick+ box, you should have the following items:

  • 1 Roku Streaming Stick+ (4k HDMI)
  • 1 Roku remote with voice control (with 2 AAA batteries)
  • 1 USB power cable with long-range wireless receiver
  • 1 Power Adapter and extender cable

STEP 1

Plug your Roku Streaming Stick+ into one of your television’s HDMI slots. Connect the USB included with your device into one end of the Streaming Stick+, and the other end either into your television’s USB slot or into the power adapter included with your Roku device. Then set your television source/input to the Streaming Stick+’s corresponding HDMI slot.

STEP 2

Let’s establish your wireless connection. Using the Roku Voice Remote, choose the network you would like to connect your device to (we recommend the network with the strongest internet connection to maximize the resolution, stream quality, and functionality of your Roku Streaming Stick+.)

Enter the network password and Roku will run the connection. If you see three green checks on the screen, your Roku device is now connected to the internet.

STEP 3

Creating your Roku account is required to move forward. Follow the on screen steps to create your Roku account. You will need to verify the account through the email address you entered during the account creation process. Once you press the link emailed to you from Roku, your account will be all set!

STEP 4

To stream the films you purchased tickets for, you’ll need to download our festival channel from the Roku Channel Store.

You can add Roku channels on the Roku device homepage, from your Roku app, or from your Roku account online. Find ADD CHANNELS and search “CHICAGO INTERNATIONAL FILM FESTIVAL.” Navigate to the channel icon and press ADD CHANNEL. The Chicago International Film Festival channel will be added to Roku devices listed under your account.

Once installed, all you need is the 9-digit voucher code which will be emailed to you prior to the event’s screening. Enter this code on The Chicago International Film Festival Roku Channel and you will be able to stream the event!

At this point, you are all set and ready to enjoy the festival’s programming!

JUST NEED TO INSTALL THE FESTIVAL CHANNEL TO YOUR ROKU DEVICE?

To stream films you purchased tickets for, just go to the Roku Channel Store and search: CHICAGO INTL FILM FESTIVAL.

Navigate to the icon with our logo and press ADD CHANNEL. Once installed, you just need to open up the channel on your device and enter the 9-digit voucher code sent to your email address sent by us! Press SUBMIT and your film will begin streaming to your television!

 

EXTRAS

You can control your Roku device from your smartphone! Just download the Roku mobile app and follow the instructions to pair with your device. Once set up, you can:

  • Use it as a convenient second remote
  • Search with your voice or mobile keyboard
  • Enjoy private listening with connected headphones
  • Stream free TV on The Roku Channel anytime, anywhere
  • Cast videos, music, and photos to your TV

Your Roku device is also compatible with Alexa and Google Assistant!

 

TROUBLESHOOTING

In the event that you encounter issues with your Roku device or have questions about your device, here are some quick tips and FAQ  to help you navigate through the troubleshooting steps: https://support.roku.com/category/115001360548

Here is a quick installation video to set up your Roku Streaming Stick+

Airplay video from your iPhone, iPad, and iPod Touch

  1. Connect your iOS device to the same Wi-Fi network as your Apple TV or AirPlay 2-compatible smart TV.
  2. Find the video that you want to AirPlay.
  3. Tap Apple Airplay icon. In some third-party apps, you might need to tap a different icon first. In the Photos app, tap Apple upload icon, then tap Apple Airplay icon
  4. Choose your Apple TV or AirPlay 2-compatible smart TV.

To stop streaming, tap Apple Airplay icon in the app that you’re streaming from, then tap your iPhone, iPad, or iPod touch from the list.

 

Airplay video from your Mac

  1. Connect your Mac to the same Wi-Fi network as your Apple TV or AirPlay 2-compatible smart TV.
  2. On your Mac, open the app or website that you want to stream video from.
  3. In the video playback controls, click Apple Airplay icon.
  4. Select your Apple TV or smart TV.

Ensure that mirror screen is disabled as it will cause the stream to be disrupted/unable to play on your television.

Streaming Frequently Asked Questions

Streaming simply refers to watching a film over your internet connection (instead of downloading a file to your computer). It’s immediate and available on demand with any device that is connected to the internet. Any time you watch something on Netflix or YouTube, you’re streaming.

You will receive a Virtual Access email at the email address used to purchase your ticket. If the virtual event is already available for viewing, you will be presented with a link on the order confirmation screen immediately after purchase to start watching.

When the virtual event begins at a scheduled date and time, you will receive the Virtual Access email one hour before the virtual event. Upon receiving confirmation, you will have 48 hours to complete the film (this may change for select scheduled screenings; please check individual film pages for specific details).

There are three methods to watch films on your TV:

  • Download our dedicated “Chicago Intl Film Festival” app for Roku or AppleTV (Gen 4 and above)
  • Cast from a computer or Android phone/tablet using the Chrome browser to a Chromecast device
  • AirPlay from a computer, iPhone or iPad to an AppleTV (Gen 2 and above) or to any Smart TV bearing the “AirPlay” badge

Compatible Operating Systems: Microsoft Windows 7 or later, Apple Mac OS 10.12 or later, Chrome OS

Compatible Browsers: Google Chrome, Firefox, Microsoft Edge, Opera, Safari (for Mac). We recommend using the latest version of your browser. Internet Explorer is not supported.

You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.

We have endeavored to ensure that films have either closed or open captioning when possible.

Closed captions can be turned on or off while streaming the film. To turn them on, select English (CC) in the subtitle window at the bottom right corner of the video player.

Open captions cannot be turned off.

We have a festival channel on Roku and Apple TV you can download in order to stream titles on your TV. Please visit our How To page to learn how to set this up.

No, you do not need to download and install an app to watch, but you can access films via the Chicago International Film Festival channel on Roku or Apple TV.

Please check for a system update. Navigate to Settings -> System -> Systems Update.

You can Chromecast from a Chrome web browser on PC and Mac computers as well as Android devices by selecting the cast button in the bottom right-hand side of the player.

Note: Due to licensing agreements, it is not guaranteed that you will be able to Chromecast from an iOS/Mac device

Yes. Please visit our How To page for more information

We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is poor or inconsistent you may experience problems during playback. If you’re on wifi, try moving closer to your router.

You likely have “Screen Mirroring” turned on in your device settings. Please turn off the screen mirroring setting and start AirPlay by selecting the AirPlay button () in the bottom right-hand side of the player

A watch window is how long you have to watch a film once you hit ‘PLAY’. Most members’ screenings have a 4-hour watch window. Please check the screening’s event page for the exact watch window for your screening.

Frequently Asked Questions